Privacy
LifePal is designed around private family memories, consent-led visits, and household-controlled review.
What we collect
Pilot requests, contact details, visit preferences, uploaded memory assets, story notes, metadata, proof receipts, structured consent steps, support notes, and safety reports needed to provide the service.
Field presence
For in-home visits, LifePal may record arrival and departure presence evidence such as a home token scan, device/app installation identifier, server timestamp, and a GPS snapshot with accuracy. Location is used for visit verification and safety review.
Local biometric unlock and device trust
The field app may ask the LifePal to unlock their own device with Face ID, fingerprint, or passcode before arrival, departure, capture submission, or sensitive co-signed events. LifePal stores only whether the local check passed, the method label, and timestamp. We do not receive or store faceprints, fingerprints, or biometric templates. Future native builds may also verify that requests came from LifePal's signed app on an approved device.
Recording consent
Audio or video capture requires explicit consent from the people being recorded. In California, the field workflow is designed around all-party recording consent.
How we use it
We use information to coordinate visits, prepare memory vaults, support family review, improve safety, and communicate with the household.
Sealed recordings
Every recording is sealed at the moment of capture so later alteration can be detected. Families see the real source recording captured during the visit, not a generated replacement.
Authenticity screening
Screening may inspect hash matches, available metadata signals, and possible alteration indicators. These results are review signals used to protect the vault, not automatic public accusations or final forensic conclusions.
What stays private
Memories are private by default. LifePal does not publish family recordings or source material publicly unless the family explicitly approves it. Incident and escalation notes are handled separately from ordinary support tickets.
Family control
Families can request correction, hiding, export, or deletion of pilot data subject to legal and operational retention needs.